Shipping, Refund & Returns Policies
We pride ourselves on providing you with a high quality product that meets all of your expectations. However, should you find any of our products are faulty or not as described, we will replace, refund or repair your order depending on the extent of the problem.
If our products do not perform as we have implied or advertised, or the website does not accurately describe or represent the product you will receive, we will refund your order or, if given the opportunity, replace the item. We will be asking lots of questions however, to make sure it never happens again to someone else.
Should you change your mind about your purchase of any of our standard products, we are happy to exchange the design for another where the product is returned in original condition and you have contacted us within 30 days of receiving your order. You will be responsible for all return and re-issue shipping and handling fees.
Custom products (design or colours) that have no quality-related issues cannot be returned or refunded so please check your proof design and dimensions carefully before approving it in the first instance.
If your product was damaged during shipping, we will replace, refund or repair your order depending on the extent of the problem. We will also ask you to help complete documentation from your selected courier with details and evidence of the damage.
Wall Decals – 6 business days production time plus shipping time
In the event we are unable to meet the 6 business day dispatch time or any previously agreed alternative timeline (does not include transit times), we will advise you of the delay and discuss suitable options with you, which may include an upgrade of your postage or a refund.
Orders for delivery within Australia will be shipped by standard road freight on the 2nd working day after receiving payment. (Some prints require extra production time, please check when making your selection).
- Unframed Posters – 48 business hours production time plus shipping time
- Framed Posters – 7 business days production time plus shipping time
All parcels are insured so if your parcels and prints arrived damaged please send Hush the Moon a photo of the outside parcel and the damaged prints with your order number and Lesley will organise with the Print Lab to have new prints out to you as soon possible.
Warranty – 100% Happiness Guarantee
If you are not happy with the print quality of any of our products we will refund your money. Please send Lesley at Hush the Moon an e-mail explaining why you’re unhappy with the quality of your poster where she will then contact the Print Lab re, you returning the goods within 14 days and crediting your account.
Contact Lesley at Hush the Moon for questions related to refunds and returns.